Turnitin submission guide for students

Guide

Turnitin Assignment Submission Instructions (PDF)

Note that your department may provide specific instructions for Turnitin submission.

FAQ

Turnitin FAQs for Students

Can I clear my Turnitin attempt?

If you have accidentally submitted the wrong file to Turnitin, go back to the submission screen. If a ‘Resubmit’ button appears, you may click this to resubmit your assignment.

If resubmission is not permitted, then you must immediately contact your department for guidance.

Can I check whether the paper I submitted to Turnitin was fully uploaded?

Go to the assignment and click View/Complete.
Click the Download button. This will allow you to download a copy of your submission to check.

I have submitted a paper but not received an email. How can I get my Submission ID?
  1. Go to the assignment and click View/Complete.
  2. Click the down arrow icon button.
  3. Select digital receipt.

This should open the receipt in a PDF reader. You can then save it in electronic format and/or print it for you records.

How can I be sure Turnitin shows my images/diagrams/graphs correctly?

The first screen after you click Upload will show the document so you can check that what you are uploading is correct. You can use the arrow keys to move around the full document and ensure the display is correct before you click the Confirm button.

What if my PDF won’t upload to Turnitin?

There are two error messages you may get when trying to upload a PDF document to TurnitinUK.

You must submit more than 20 words of text.

This occurs when the conversion to PDF has created an image file instead of a text file. You need to recreate your PDF making sure a text file is generated.

The paper you are trying to submit is incorrectly formatted. There seems to be spaces between each letter in your paper. Please try submitting again or contact our helpdesk if the problem persists.

This issue may be to do with the program that was used to create the PDF file. Some PDF creators only preserve the overall appearance of the text and don’t worry about the file’s text format. It is likely to be the case that the text has had spaces added between each letter so that the text is displayed in a visually correct manner. The quickest way around this would be to copy the content from the document into a MS Word file and then upload the Word document.

What size margins should I use in my document?

Turnitin recommend for an A4 document the margins should not be less than 2.45 cm (1″).

How do I know that my submission has been successful?

Confirmation of your submission will appear in a green bar across the top of the final screen.  On this screen you will see a Submission ID, which you are advised to record before leaving the page. You will also receive the Submission ID in the email confirmation sent to your Durham address. The Submission ID can also be obtained by downloading the digital receipt. Instructions for doing this can be found in the instructions document above (under the heading ‘Downloadable digital receipt’).

My assignment is larger than 40Mb. What can I do?

Turnitin does not accept files which are larger than 40Mb or have more than 400 pages.

Check with your department for the most appropriate action.

If it is not being marked online they may suggest that you remove the images or save the file as a rich text or plain text file to make the file smaller.

If the assignment is being marked online you may need to adjust the quality of the images. The easiest way to do this is to use the tools in Microsoft©Word:

  1. Go to File and Save As.
  2. When choosing where to save the file, a Tools option appears at the bottom of the screen. Click the downward arrow and select Compress Pictures…
  3. Place a tick in the box beside Delete cropped areas of pictures and set Target output to ‘Screen (150 ppi): good for Web pages and projectors’.
  4. Click OK and then save the file with a different name.

This will reduce the file size considerably.

How can I navigate and adjust the document viewer in the Feedback Studio?

The link below takes you to Turnitin’s guidance on how to page quickly through a student’s submission and how to adjust the document viewer to make more or less of the document visible on screen.

Navigation in Feedback Studio

Should I click confirm when Turnitin is experiencing a high number of submissions?

If when trying to submit you get a message from Turnitin that states “You must click confirm to complete your upload. We are experiencing a high number of submissions right now. Your full digital receipt and file will appear in your account within a few hours.”

You should click ‘Confirm’.  This will submit the file as normal to Turnitin and display a partially completed digital receipt which includes the key information: Submission ID, the Submission date, Author, Assignment title, Submission title, and File name.

You should click ‘Return to assignment list’ to complete the process.

The remainder of the digital receipt will be completed in a few hours.  Once that is done Turnitin will upload your Digital receipt to the assignment submission point and send the confirmation email with your submission details.