Turnitin Email Receipt Issue

Some students are reporting that after submitting their work to Turnitin (via duo) they have not received an email receipt as expected. Turnitin informed us that there is an issue sending emails from their servers to some systems, including Office 365. As a result, this is affecting Durham University students.

Note – Student’s ability to submit work is not affected. They just don’t get the receipt by email.

Students can still obtain a digital receipt to confirm their assignment submission. Guidance on how to do this is explained below.

How can I check if I have successfully submitted my Turnitin assignment?

  1. Log into duo and go to the course where you submitted your assignment.
  2. Click on the same link that you used to submit the assignment.
    Turnitin Assignment Submission image
  3. Click on the Download icon and choose Digital receipt.
    Turnitin Download icon image
  4. A PDF version of your Digital receipt should start downloading.
    Turnitin digital receipt image